Privacy Policy

Effective Date: June 2026

The Cookie Bokay of Jacksonville (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Complete a contact form
• Place an order through our online store
• Subscribe to our newsletter
• Request information or customer support
• Communicate with us by phone, email, or through our website

Information collected may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment-related information
• Order history
• Any information you choose to provide in messages or forms

Online Store Purchases

Our online store is powered by Ecwid.

When you place an order, we collect information necessary to process payments, fulfill orders, provide customer service, and communicate regarding your purchase.

Payment transactions are processed through secure third-party payment processors. We do not store complete credit card information on our servers.

For additional information regarding Ecwid’s privacy practices, please visit their privacy policy.

Contact Forms

When you submit information through our contact forms, we use the information provided to respond to your inquiry, provide requested services, or communicate with you regarding your request.

We do not sell or share contact form information with third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyze website traffic.

Cookies may be used to:

• Remember user preferences
• Maintain shopping cart functionality
• Improve website performance
• Analyze visitor behavior and website usage

You may disable cookies through your browser settings; however, some portions of the website may not function properly.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral sources

This information is used solely to improve our website, products, and services.

For more information about how Google collects and processes data, please visit Google’s Privacy Policy.

Email Communications

If you subscribe to our newsletter or provide your email address, we may send updates, promotions, product announcements, or other relevant communications.

You may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers only when necessary to:

• Process payments
• Fulfill orders
• Deliver products
• Host and maintain our website
• Analyze website performance
• Comply with legal obligations

These providers are required to maintain the confidentiality and security of your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You may request to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of marketing communications

To make a request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

The Cookie Bokay of Jacksonville
Phone: (904) 388-9000
Email: support@cookiebokay.com

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.